Grievance policies and procedures

Grievance procedures

Students should first attempt to resolve grievances informally with the Campus Director (111 NE 1st St, 6th Floor, Miami, FL 33132; campusdirector@miuniversity.edu). In cases of discrimination or sexual harassment, students may go directly to the President.

If informal efforts fail, students may file a formal written grievance with the Campus Director. The report must be signed, dated, and include a statement of the problem, relevant facts, dates, and names of parties involved. Students may withdraw a complaint at any time in writing. The University will investigate and issue a final decision within two weeks of the formal filing.

Students must first attempt to resolve any grievance through the University’s internal procedures. Complaints should be submitted in writing to the appropriate academic or administrative department. If the matter is not resolved and the student has fully exhausted the University’s grievance procedures, students may contact the following agencies:

For unresolved matters regarding state licensure or institutional operations, you may contact the Commission for Independent Education, Florida Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400; Toll Free Telephone Number 850-245-3200.

You may file a complaint directly with DEAC using the DEAC website. The complaint form is found at www.deac.org/Student-Center/Complaint-Process.aspx. Written complaints will also be accepted by mail or other form of effective delivery to DEAC, provided they include (1) the complainant’s name and contact information (2) the basis of any allegation of noncompliance with DEAC standards, policies and procedures; (3) all relevant names and dates and a brief description of the actions forming the basis of the complaint; (4) copies of any available documents or materials that support the allegations; and (5) a release authorizing DEAC to forward a copy of the complaint, including identification of the complainant(s) to the institution.

SARA Complaint Process: Students with complaints not resolved at the institutional level by MIU and who reside in a SARA member state may be directed to the Florida State Portal Entity (the Postsecondary Reciprocal Distance Education Coordinating Council) at https://www.fldoe.org/sara/student-concerns.stml. In accordance with SARA Policy Manual Section 4.4 and Rule 6N-1.006, F.A.C., students must fully exhaust the University’s internal procedures and the state administrative process through the Commission for Independent Education (CIE) before appealing to the Council. The Council may be contacted at:

FL-SARA State Portal Entity Contact, Florida Department of Education
325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400;
Toll Free Telephone Number 850.245.3200;
FLSARAinfo@fldoe.org.