Grievance policies and procedures

Grievance procedures 

If any student deems it necessary to file a grievance against a MIU City University Miami employee, they must report this incident to the Campus Director. Every effort will be made to protect the privacy of any parties involved. The student is entitled and encouraged to have an informal discussion with the Campus Director as a first step. If an informal conversation does not result in a satisfactory resolution, or if you are not comfortable speaking about the matter with the Campus Director, then the student should discuss the situation with the President. In cases of discrimination or sexual harassment, MIU City University Miami encourages the student to go directly to the President. Any complaint that is not in writing, that is, a verbal complaint, is considered an informal complaint

After an informal discussion, if the student wishes to file a formal grievance, this may be done in writing to the Campus Director. However, before filing a formal charge, the complaining party should first make a good faith effort to meet and confer with the party against whom they have a complaint in an effort to resolve the matter. The formal report should contain a statement of the problem or complaint, the facts and details of the situation, pertinent dates and the names and positions of the parties involved. The grievance must be signed and dated. Also, student may withdraw a complaint at any time during the complaint process. A withdrawal must be made in writing to the Campus Director.

Campus Director – Office
111 NE 1st St, 6h floor
Miami, FL 33132
campusdirector@miuniversity.edu 

Upon receipt of a written formal complaint by a student, the Campus Director will consider the complaint together with the President. After such an investigation, the President will make a determination as to whether the grievance has merit as alleged. If the alleged grievance is deemed justified, MIU City University Miami will take whatever steps it deems appropriate to correct any grievance suffered by the complaining student. The entire process duration is 2 weeks, from the moment the student files the complaint until the final decision made by the President.

If the complaint has not been resolved following the steps above, students may contact the following agencies:

In accordance with rule 6N-1.006, F.A.C. for unresolved matters, you may contact the Commission for Independent Education, Florida Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Toll Free Telephone Number 850-245-3200.

You may file a complaint directly with DEAC using the DEAC website. The complaint form is found at www.deac.org/Student-Center/Complaint-Process.aspx. Written complaints will also be accepted by mail or other form of effective delivery to DEAC, provided they include (1) the complainant’s name and contact information (2) the basis of any allegation of noncompliance with DEAC standards, policies and procedures; (3) all relevant names and dates and a brief description of the actions forming the basis of the complaint; (4) copies of any available documents or materials that support the allegations; and (5) a release authorizing DEAC to forward a copy of the complaint, including identification of the complainant(s) to the institution.

Students with complaints not resolved at the institutional level by MIU following the grievance procedures and protocols detailed above and who reside in a SARA member state may be directed to the Florida State Portal Agency following the SARA Complaint Process: FL-SARA State Portal Entity Contact, Florida  Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Toll Free Telephone Number 850.245.3200. FLSARAinfo@fldoe.org