Grievance policies and procedures

Grievance procedures 

If any student deems it necessary to file a grievance against a MIU City University Miami employee, they must report this incident to the Campus Director. Every effort will be made to protect the privacy of any parties involved. The student is entitled and encouraged to have an informal discussion with the Campus Director as a first step. If an informal conversation does not result in a satisfactory resolution, or if you are not comfortable speaking about the matter with the Campus Director, then the student should discuss the situation with the President. In cases of discrimination or sexual harassment, MIU City University Miami encourages the student to go directly to the President. Any complaint that is not in writing, that is, a verbal complaint, is considered an informal complaint.
 

After an informal discussion, if the student wishes to file a formal grievance, this may be done in writing to the Campus Director. However, before filing a formal charge, the complaining party should first make a good faith effort to meet and confer with the party against whom they have a complaint in an effort to resolve the matter. The formal report should contain a statement of the problem or complaint, the facts and details of the situation, pertinent dates and the names and positions of the parties involved. The grievance must be signed and dated. Also, student may withdraw a complaint at any time during the complaint process. A withdrawal must be made in writing to the Campus Director

Campus Director – Office 111 NE 1st St, 6h floor
Miami, FL 33132 

campusdirector@miuniversity.edu 

Upon receipt of a written formal complaint by a student, the Campus Director will consider the complaint together with the President. After such an investigation, the President will make a determination as to whether the grievance has merit as alleged. If the alleged grievance is deemed justified, MIU City University Miami will take whatever steps it deems appropriate to correct any grievance suffered by the complaining student. The entire process duration is 2 weeks, from the moment the student files the complaint until the final decision made by the President

In accordance with rule 6N-1.006, F.A.C. for unresolved matters, you may contact the Commission for Independent Education, Florida Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Toll Free Telephone Number 850-245-320

For those student complaints not resolved at the institutional level by MIU following the grievance procedures and protocols detailed above, those residing in a SARA member state may be directed to the Florida State Portal Agency to follow the SARA Complaint Process: FL-SARA State Portal Entity Contact, Florida  Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Toll Free Telephone Number 850.245.3200. FLSARAinfo@fldoe.org 

Student complaint procedure 

If a student determines that such grievance has appropriate support, the persons or departments that are responsible for such violation will be dealt with in an appropriate manner by the supervisors or directors of such persons or programs, in accordance with applicable provisions, if any, of contracts, employment regulations, faculty and employee handbooks, or the like. The entire process duration is 2 weeks, from the moment the student files the complaint until the final decision made by the supervisors or directors. 

Review by a representative committee 

The student may appeal this determination to an appeals committee consisting of members of the administration, faculty and student body. This committee has the right to review the determinations and to reverse or amend such decisions.