{"id":12919,"date":"2025-02-17T14:11:29","date_gmt":"2025-02-17T13:11:29","guid":{"rendered":"https:\/\/miuniversity.edu\/?page_id=12919"},"modified":"2026-04-16T17:58:10","modified_gmt":"2026-04-16T15:58:10","slug":"procedimiento-de-quejas","status":"publish","type":"page","link":"https:\/\/miuniversity.edu\/es\/procedimiento-de-quejas\/","title":{"rendered":"Procedimiento de quejas"},"content":{"rendered":"\n\n  <section id=\"hero-simple\" class=\"hero-simple\" >\n\n          <picture class=\"hero-simple__bg\">\n        <!-- tatamiento horizontal -->\n        <source media=\"(orientation: landscape) and (min-width: 1024px)\" srcset=\"https:\/\/miuniversity.edu\/wp-content\/uploads\/2024\/11\/HERO-27.jpg\">\n        <!-- tatamiento vertical -->\n        <img decoding=\"async\" class=\"hero-simple__img\" alt=\",\" title=\"HERO\" src=\"https:\/\/miuniversity.edu\/wp-content\/uploads\/2024\/11\/Mobile-19.jpg\">\n        <noscript>\n          <img decoding=\"async\" alt=\",\" title=\"HERO\" src=\"https:\/\/miuniversity.edu\/wp-content\/uploads\/2024\/11\/HERO-27.jpg\">\n        <\/noscript>\n      <\/picture>\n    \n    <div class=\"container\">\n      <div class=\"hero-simple__content\">\n\n                  <h1 class=\"hero-simple__title\">Procedimiento de quejas<\/h1>\n        \n                  <div class=\"hero-simple__wysiwyg\">\n            <p>Consulta aqu\u00ed toda la informaci\u00f3n sobre las pol\u00edticas y procedimientos de quejas de MIU.<\/p>\n          <\/div>\n        \n      <\/div>\n    <\/div>\n\n  <\/section>\n\n\n\n<div id=\"numeros\" class=\"numeros white\">\n  <div class=\"container\">\n    <div class=\"content\">\n      <div class=\"wysiwyg\"><p><b>Procedimiento de quejas<\/b><\/p>\n<p>Los estudiantes deben primero intentar resolver cualquier queja a trav\u00e9s de los procedimientos internos de la Universidad. Las quejas deben enviarse por escrito al departamento acad\u00e9mico o administrativo correspondiente. <strong>Si el asunto no se resuelve y el estudiante ha agotado completamente los procedimientos de quejas de la Universidad<\/strong>, puede comunicarse con las siguientes agencias:<\/p>\n<p>Para asuntos no resueltos relacionados con licencias estatales u operaciones institucionales, puede comunicarse con la Comisi\u00f3n para la Educaci\u00f3n Independiente (Commission for Independent Education), Florida Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400; N\u00famero de tel\u00e9fono gratuito 850-245-3200.<\/p>\n<p><strong>Proceso de Quejas de SARA<\/strong>: Los estudiantes con quejas no resueltas a nivel institucional por MIU y que residan en un estado miembro de SARA pueden ser dirigidos a la Entidad de Enlace Estatal de Florida (el Consejo Coordinador de Educaci\u00f3n a Distancia Rec\u00edproca Postsecundaria o Postsecondary Reciprocal Distance Education Coordinating Council) en <a id=\"menurt4q\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.fldoe.org\/sara\/student-concerns.stml.\" href=\"https:\/\/www.fldoe.org\/sara\/student-concerns.stml.\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"V\u00ednculo https:\/\/www.fldoe.org\/sara\/student-concerns.stml.\">https:\/\/www.fldoe.org\/sara\/student-concerns.stml.<\/a> De acuerdo con la Secci\u00f3n 4.4 del Manual de Pol\u00edticas de SARA y la Regla 6N-1.006, F.A.C., los estudiantes deben agotar completamente los procedimientos internos de la Universidad y el proceso administrativo estatal a trav\u00e9s de la Comisi\u00f3n para la Educaci\u00f3n Independiente (CIE) antes de apelar ante el Consejo. El Consejo puede ser contactado en:<\/p>\n<p>FL-SARA State Portal Entity Contact, Florida Department of Education<br \/>\n325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400;<br \/>\nN\u00famero de tel\u00e9fono gratuito 850.245.3200;<br \/>\nFLSARAinfo@fldoe.org.<\/p>\n<p>Puede presentar una queja directamente ante <strong>DEAC<\/strong> utilizando su sitio web. El formulario de queja se encuentra en <a id=\"menurt4s\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.deac.org\/student-center\/complaint-process.aspx.\" href=\"https:\/\/www.deac.org\/Student-Center\/Complaint-Process.aspx.\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"V\u00ednculo www.deac.org\/Student-Center\/Complaint-Process.aspx.\">www.deac.org\/Student-Center\/Complaint-Process.aspx.<\/a> Tambi\u00e9n se aceptar\u00e1n quejas por escrito por correo u otra forma de entrega efectiva a DEAC, siempre que incluyan: (1) el nombre y la informaci\u00f3n de contacto del demandante; (2) la base de cualquier alegaci\u00f3n de incumplimiento de los est\u00e1ndares, pol\u00edticas y procedimientos de DEAC; (3) todos los nombres y fechas relevantes y una breve descripci\u00f3n de las acciones que forman la base de la queja; (4) copias de cualquier documento o material disponible que respalde las alegaciones; y (5) una autorizaci\u00f3n para que DEAC env\u00ede una copia de la queja, incluyendo la identificaci\u00f3n del demandante, a la instituci\u00f3n.<\/p>\n<\/div>    <\/div>\n  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